Frequently Asked Questions!

FAQ (Frequently Asked Questions)

Q: When calculating the shipping costs, the system displays the following message: “We are sorry, but the given destination is out of the delivery area"

A: At we ship worldwide and you can place an order from ANY part of the world, there is no address where we can't deliver. This error is solved by any of the following:

1: Erase the history and cookies from your browser and try again.

2: For some reason, your country is not associated with any destination fee. Please contact us to check if this is your problem. Otherwise we will quote you via e-mail or give you a call.

Q: I would like to know the shipping charges for my order...

A: In order to determine the shipping charges for your order, you need to create an account and input your delivery address. Proceed to checkout, and before placing any credit card information, the system will be able to calculate the shipping charges based on your delivery address and shopping cart weight.

Q: I am looking for a specific product, which is not in your catalog.

A: Please send us an e-mail requesting it. If it is available in the country we will add it and inform you in no longer than 48-72 hours.

Q: I sent you an e-mail with a specific question and it has already been 2 business days with no response.

A: For some reason we did not receive your request, please re-send it, as we answer everything in less than 48 hours.

Q: I called your offices and nobody answered. I need to contact you ASAP.

A: Due to the amount of business we are having, sometimes we are unable to answer it, plus you need to calculate Costa Rica 's business hours. You can leave us a message in our answering machine with your question and contact details (TEL: 2282-3131 must dial EXT 102), or send us an e-mail at (checked 24 hours a day, more efficient.)

Q: Are transit times guaranteed?

A: We make our best effort to deliver within the suggested time fram, but we are unable to guarantee this time frame as delays may happen at any border control.

Q: Does every order have a guaranteed delivery?

A: Yes, we guarantee that every order is safely delivered.

Q: I want to send an order to a PO box.

A: We may not send orders to PO boxes due to the fact that the carriers require someone to sign for the delivery. If you are willing to take the chance, we can send your order to a PO box, but we can't guarantee its delivery.

Q: I placed an order but I need to cancel it.

A: We can only cancel orders that HAVE NOT been sent (check your order status); otherwise we'll be happy to help, just contact us. If your order has already been charged, there's a 10% non-refundable charge that the bank charges.

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